We are all familiar with pesky customer service calls that we would simply love to avoid. But this one really stumped me. I got a call on my landline from my 'personal account manager' from HDFC (they do come up with innovative designations, I must say).
Anyways, my self-proclaimed manager politely introduced himself as Sai and asked me if I needed any assistance. I said, "No." He didn't budge.
He went on, "There are lots of things we have to offer to you as you are a special client (I don't really know what that means). That's great because you can avail of a credit card - all free of cost."
I feigned interest, "So what do you have there?" He responded, "Ma'am, you can avail of a platinum or gold card depending on your salary. I am sure you can avail of the gold, but platimun I'll have to check. Actually, our servers are down so I can't figure which card you can avail of but I'll let you know as soon as the system is in place. I'm so sorry I can't tell you if it's gold or platinum, but I'm hoping it's platinum."